Crypto.com CEO responds to claims of some users unable to login into their accounts
Cryptocurrency exchange Crypto.com experienced a hack that resulted in the loss of $31 million a week ago.
Crypto.com, one of the world's leading cryptocurrency exchanges, experienced a hack that resulted in the loss of $31 million in customer funds earlier this week. As a result, the exchange implemented additional security protocols to ensure such an action didn't occur again.
However, some customers have complained that they can no longer gain access to their Crypto.com accounts following the changes. The exchange, in a statement, said;
"Crypto.com has revoked all customer 2FA tokens and added additional security hardening measures, which required all customers to re-login and set up their 2FA token to ensure only authorized activity would occur."
Thousands of its customers have been unable to log in to their accounts following those changes. The cryptocurrency exchange's CEO Kris Marszalek commented on the issue, stating that;
"If you can't get back into our app following access reset this week, in 95/100 cases, you are simply using the wrong email to login. We don't allow duplicate accounts with the same phone number, so you will get stuck if you are using the wrong email."
Marszalek urged customers to check their inboxes for an email from the crypto exchange. He added that;
"If you can't find it or no longer have access to it, please reach out to our CS. We will authenticate you again. We are helping users with these cases one by one, but it takes time, given the scale of our platform. Our team is also working on a new app release that specifically communities this via UI/UX improvements."
He assured customers that their funds were safe and waiting for them to log back in and continue their activities.
The recent hack saw over 400 customers experience unauthorised cryptocurrency withdrawals on their accounts. The customers lost a total of 4,836.26 ETH, 443.93 BTC, and approximately $66,200 in other cryptocurrencies.